There’s been some changes at the company that I’d like to share with you. The biggest news is that Aqua Medic sold its water testing division in July and effective July 29th, the new company, now independent of Aqua Medic, has be renamed Aquarium Water Testing. The company also left its longtime home in Colorado and moved to the beautiful city of Bountiful, Utah. Finally, I’d like to introduce myself as the new owner of Aquarium Water Testing. My name is Jeff Ballif, I’ve been in the aquarium hobby since 2012 and I’ve kept tanks ranging from 8 to 360 gallons.
The previous owners started the company in 2006 as the world’s first mail-in lab testing for saltwater aquariums. They set a high standard for customer service and accurate results, and quickly became an industry leader. As Aquarium Water Testing moves into its next phase, my number one goal is to preserve the legacy of great customer service and superb water testing services.
Some changes are in store and I look forward to a future of growth and improvement. In the meantime, I want to ensure that our existing customers are well taken care of. Many of you have outstanding orders and unused test kits. Don’t worry, we will be honoring all of those kits purchased before the sale of the company.
If you have unused test kits, I ask that you reach out to us via our new customer service email, firstname.lastname@example.org. Please send us copies of your return shipping labels and we’ll send out replacements so that your samples arrive in Utah without delay. If you’ve shipped your samples to Colorado in the last few weeks, the samples will be forwarded to the new location. However it will cause an increase in how long it takes us to get your results posted due to shipping time. Please be patient and let us know if you have any concerns. Please note the new website URL and customer service phone number:
Owner and President
Aquarium Water Testing
Note: Your historical graphs, user name and password were all copied from the old to the new website, so you’re able to log in as usual.